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Totale FAQ disponibili: 16

Which Koralias are safe to use on wavemakers and timers?

While the original Koralias 1, 2, 3 and 4 are not designed for use on wavemakers, there are some models of Koralias that are designed for such operation. The Koralia Evolutions, Koralia Magnums and Koralia Nanos are all designed to operate either continuously or on a wavetimer.

How do I get parts for my Hydor products?

We have parts available for all of our current lines as well as many of our discontinued products. You can contact Hydor USA Customer Service to inquire about the part you need. Most parts for warranties are shipped to your door free of charge.

How do I clean my Koralia Evolution powerhead?

Routine cleaning is critical in maintaining the peak performance of the Koralia Evolution Powerhead. It is recommended that you clean your Koralia Evolution powerheads at least once a month as part of your routine maintenance. Hydor Magi-Klean can be used to aid in the cleaning process.

1. Unplug the powerhead and remove it from the aquarium.

2. Remove the front cover and the impeller assembly from the motor.

3. Clean the motor chamber and front cover.

4. Make sure the front cover and the black bumper on the inside of the front cover are undamaged.

5. Completely disassemble the impeller assembly. There are three parts to the impeller, the blade cap, the wing with the bushing and the magnetic shaft. A picture is available in the Koralia Evolution product page. Make sure to clean each part individually.

6. Reassemble the impeller. Make sure that the blade cap snaps into place and is pushed down completely.

7. Reinstall the impeller assembly.

8. Reinstall the front cover. The grill grating should be centered over the impeller.

9. Reinstall the unit into the aquarium and plug it back in.

Why is my Koralia noisy?

There are several possible causes of a noisy Koralia. First check and make sure that the black and white washers are still in the unit. The black washer fits down inside the motor chamber. The white washer sits on the backside of the impeller. Make sure the shaft is clean, smooth and straight. It should not be attached to the impeller. Make sure the impeller is attached to its magnet and that the blades are undamaged. Finally, make sure that the front cover is installed correctly.

Why is my Koralia Nano not moving water?

There are 3 possible causes of reduced waterflow from the Koralia Nano.

The impeller maybe stuck to the shaft. In this case, simply clean the shaft and impeller.
The impeller may have separated bewteen the magnet and the blades. If this occured, then you need to get a replacement impeller.
The motor is damaged. In this case, you need to contact hydor customer service to see if you have a warranty claim.

What is the warranty on my Hydor product?

All Hydor products come with a 2 year manufacturer warranty. If you have a warranty issue, then you need to contact Hydor Customer Service.

Why is my Koralia Magnum impeller not spinning?

The Koralia Magnum impeller rides on 2 bushings. If the bushings are stuck to the magnetic shaft, then the impeller will not spin. Unplug the unit and remove the impeller to clean the bushings. One is located near the top on the impeller and is hidden by the black wing. The second contacts the bottom of the magnet. Once the bushings are clean, reinstall everything and plugg the unit back in.

Why does my Magnum Koralia make 3 little noises but won't start when I plug it in?

The magnum Koralia has a safety feature that prevents the unit from powering up when the impeller is impeeded. You need to unplug the unit, clear the obstruction and plug the unit back in.

What do I do if the red mounting ball breaks off of my Koralia Nano?

Unfortunately the red ball mount on the Koralia Nano is not repairable. You need to contact Hydor USA Customer Service and they will instruct you on how to get a replacement unit.

I broke the red pin on my Koralia mount. Now what do I do?

If you happen to snap the red pin on you Koralia, you can get a replacement part from Hydor USA Customer Service. Hydor will send you a new red pin for you to install onto your old magnetic mount.

Are the Koralia Evolution pumps safe on wavemakers and timers?

Yes. The Koralia Evolutions are designed for use on wavemakers.

Are the Koralia Nanos safe for use on wavemakers?

Yes. Like the Koralia Evolutions and Magnums, the Koralia Nano 240 and 425 are designed to handle operation on wavemakers and timers.

Why is my Koralia Evolution running in reverse?

There are several possible causes of reversal in the Koralia Evolution.

The bushing that sits inside the black wing of the impeller may have slipped down. If this has occured, simply push the bushing back into place. You can also contact Hydor USA Customer Service and request an upgraded bushing that snaps into place, preventing slippage.
The front cover maybe damaged. If your cover is damaged, you can contact Hydor USA Customer Service and request a new cover.
The rubber bumper on the inside of the front cover maybe missing or damaged. Hydor USA Customer Service can supply you with replacement parts.

If you cannot diagnose the cause on your own, feel free to contact Hydor USA Customer Service for assistance.

Is it normal to hear a click when the Koralia Evolution starts-up?

Yes. You may hear a slight clicking sound when the Koralia Evolution starts-up. This is caused by the impeller resetting itself by hitting the rubber bumper on the inside of the front cover. Removal of the bumper will prevent this noise but, without the bumper the Koralia Evolution can run in reverse.

Where can I get a copy of my instruction manual?

There are PDF copies of all the instruciton manuals of all the products made by Hydor available at Hydor.com.

Why is my Ario not producing bubbles?

There are a few things to check that could cause the Ario to stop producing bubbles.

Make sure the airline is above the water level and that there is not a blockage of the line. Also make sure the black connection point for the airline is clean and clear.
Make sure there is not an obstruction to the impeller. Sand and really small gravel may make it into the impeller and jam it up. Clear any obstructions.
Make sure the shaft is clean, straight and smooth. It should not be attached to the impeller. They should be to seperate pieces.
Make sure that the impeller is undamamged. The magnet should be attached to the bottom of the impeller blades. If the impeller has seperated inside the warranty period, contact Hydor USA Customer Service for a replacement.
If after checking all of the above, then the issue is probably with the motor. If this is the case and the unit is within the warranty period, then you need to contact Hydor USA Customer Service.